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Frequently asked questions

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We deliver over 99% of papers on time. Just contact us today to get an A+ paper right before the deadline.

  • Can you guarantee confidentiality?
    When placing an order, our clients are required to provide some personal details, including their full names, email and contact phone numbers. All this data is safely kept with us and is not shared with anyone. Your confidentiality is our priority, so we don’t allow our employees to ask for your credit card details by phone. Therefore, it is recommended to pay for your purchase via our secure online systems. Once your money is transferred and received, you get a confirmation via your personal account. To learn more about the procedures mentioned above, check our Privacy Policy.
  • How do you set a price?
    We make our prices affordable for all students, regardless of their budgets. Furthermore, we guarantee top quality work, so you will never be charged extra for papers that aren’t original and well-written. Need a discount? Just ask for it!
  • Do you provide a money back guarantee?
    You can always get your money back if you're not satisfied. To learn more, please read our Money Back Guarantee.
  • How do you choose the best writer for my paper?
    We have a large talent pool of professionals holding Masters and Doctoral degrees in a variety of disciplines. Therefore, we can deliver papers in all popular academic areas, be it marketing or philosophy. Every member of our writing team has successfully passed a round of interviews and qualification tests before being hired, so you can be sure that your assignment is in safe hands.
  • Is it possible to communicate with an assigned writer?
    Yes, it is! You can reach your writer via your personal account. We encourage you to communicate your idea to the writer and provide him/her with all the needed materials if there are any. You will get email notifications whenever your writers send a message to you.
  • Can you guarantee that my paper is plagiarism free?
    Every paper we deliver is original and written from scratch. At, we have our high-end anti-plagiarism system that can quickly identify any piece of unoriginal content. Please note that we don’t use plagiarism checking systems that send and save results in public databases, i.e. Turnitin. When using our service, you can be safe in the knowledge that your paper will be unique and well-written.
  • Do you ever sell pre-written papers?
    We don’t have any databases of pre-written essays as every order is written from scratch.
  • When will you deliver my essay?
    Right after we get a payment, our writer gets down to work to deliver your order on time. Note that even the most skilled writers need enough time to conduct research and develop a paper. Furthermore, you may be willing to have some extra time for editing/revising the paper. Therefore, we recommend placing an order in advance, whenever it is possible. When filling out an order form, don’t forget to attach any materials required for completing a paper. If you upload them after our specialist starts writing, your deadline may be extended. The date when a paper should be delivered is indicated as "Final Submission". Note that there must be some gap between this date and the first draft deadline, as you may need some time to read the paper and ask for a revision.
  • How should I fill in an order form?
    To get a paper corresponding to all your requirements, provide us with detailed guidelines. Identify the type of your paper, its topic, deadline, word count, formatting style, etc. You can also list sources that should be used and upload the required materials. If your essay has some complex requirements, send us an inquiry and our specialists will carefully examine your order. Please add any comments that may clarify your assignment and help our writers deliver an A+ paper.
  • How to send additional materials to my writer if I already placed an order?
    Once you’ve submitted an order and we’ve accepted it, a special personal page will be created for you at our website. By logging into your account, you will be able to upload any files that may help your writer complete an order. If you experience any difficulties with uploading your materials, please contact support.
  • What is my personal page?
    A personal page is created for every customer placing an order with us. It is your page where you can track the progress of your order, upload files and stay in touch with your writer and support manager.
  • How will I receive my essay?
    Right after your essay is finished, we will send it to your email. We recommend you to check a personal account before the deadline so that you can provide any additional information, discuss the progress of your paper and communicate with an assigned writer.
  • What if I don’t receive my paper by the specified deadline?
    It’s very unlikely that your paper will be delivered after the deadline as we always strive to deliver papers in time. However, anything can happen, and we've got you covered anyway. You can reach our customer service team by phone, live chat or messenger on your personal page. Our managers will meticulously review your inquiry and provide a solution. There are two possible reasons why you may receive a paper later than expected. First, the email address that you give us is wrong, so you don’t get our notifications (also, they may be sent to your spam folder). Second, your writer cannot complete an order without your assistance, i.e. an essential file is missing.
  • I’m not happy with the final draft. What should I do?
    If your paper should be edited, you can ask for a free revision. Contact our support team and give them instructions on what needs to be changed. Please read our “Revision Policy” to learn more.


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